Customer service professionals provide reliable assistance to clients in a variety of industries, and a vacation resort is investing in call center support to become more productive. The Associated Press reports that the Festiva Hospitality Group recently opened a call center in Johnson City, Tennessee, that will bring more jobs to the local economy. 

Tennessee leaders noted that Festiva Hospitality is spending $1.1 million on the inbound call center. However, the company will require qualified, experienced client relations specialists to effectively support its operations, and it is actively seeking professionals to fill important roles. 

Client services provider Convergys is creating new opportunities for job seekers in Charlotte, North Carolina. According to the Charlotte Observer, the business is investing $1.8 million to bolster its call center operations in the area. Convergys already supports several Fortune 500 companies, and the recent investment could help the firm attract new clients and boost its profits.

Additionally, more businesses could explore opportunities with call center professionals. With client relations specialists to support their operations, companies could help the national economy improve. 

Content provided by executive search organization, MRINetwork.

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