Several U.S. companies are taking steps to enhance their customer service operations in 2013, as reflected in some of their recent hiring decisions.
For example, UnitedHealth Group is one of a few businesses that will boost its client relations this year. The Jacksonville Business Journal reports that the company will increase the workforce at its Jacksonville, Florida, call center. UnitedHealth Group's new hiring is part of the firm's overall growth, as the business is also investing about $1.5 million to construct a new call center in the Sunshine State.
Meanwhile, other U.S. businesses are targeting customer service improvements as part of the expansion plans. According to the East Valley Tribune, U.S. energy services provider Direct Energy will open a new call center in Tempe, Arizona, this year. Company officials said they expect the facility to be fully functional by the end of March.
"Our new call center is being expanded to cover call taking for our very large residential energy business, allowing us to offer a wide range of products and services in one location," Direct Energy Services president Eddy Collier told the news source.
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